Terms of Service

These Terms are an agreement between you and Kangarooo (“Kangarooo”, “we”, “us”) for your use of the Kangarooo website and app (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

“Customer” means someone who posts a job. “Hauler” means someone who bids on jobs. “Job” means a moving, delivery, junk removal or similar local task posted on the Service.

Kangarooo is a listing and introduction service. We help customers post jobs and help independent haulers find and bid on them. We are not a moving company, mover, carrier, freight broker or employer, and we don't perform, supervise or guarantee any job.

Haulers are independent businesses or individuals. They are not our employees, agents or contractors. Any agreement to do a job, including price, timing, scope and payment, is made directly between the customer and the hauler. We are not a party to it.

We don't control and aren't responsible for the quality, safety, legality or timing of any job, or for anything a user says or does.

• You must be at least 18 and able to enter a binding contract.
• Give accurate information and keep it up to date. One person, one account.
• Keep your password private. You're responsible for activity on your account. Tell us at once if you think it has been misused.
• If you sign up as a business, you confirm you're allowed to act for it.

Posting a job and receiving bids is free. When you post, you agree that:

• The details and photos are accurate, and you'll update them if the job changes. Haulers price their bids on what you describe.
• You have the right to move the items and to give access to every address you list.
• You'll be there, or have someone there, at the agreed time.
• The job contains nothing prohibited (see section 7).

Addresses are only shown in full to the hauler you choose to chat with, after you unlock chat.

Bidding is free for up to 10 new bids a day. The optional hauler plan costs $5 by Interac e-Transfer for 30 days and allows 100 new bids a day; it does not renew automatically, and you can pay again to add 30 days. Your first plan includes one ID check (once only). An ID check through our provider, Didit, is optional and otherwise costs $1 per attempt, paid by Interac e-Transfer; if you pass, your bids and profile show a Verified badge. Customers see your business name if you give one, otherwise your first name. When you bid, you agree that:

• Your bid is a genuine offer for the job as described. If you bid a flat price, that is your price for the job as posted. If you bid hourly, your rate, estimated hours and minimum charge are honest, and you've listed any other fees you expect to charge.
• If the job turns out different from what was posted, you'll agree any change in price with the customer before doing the extra work.
• You hold every licence, registration, permit and insurance the law requires for the work and the vehicle you use. That includes a carrier safety number where your vehicle needs one: an NSC safety fitness certificate in most provinces, or a CVOR in Ontario. Our ID check confirms who you are. It does not confirm that you are licensed or insured.
• You're responsible for your own taxes, vehicle, crew, equipment, workplace safety and compliance with traffic and labour law.
• You'll treat customers, their property and their buildings with care, and show up when agreed.
• If a customer moves on to another hauler, you can't bid on that job again.

Unlock fee. To chat with haulers who bid on a job, a customer pays an unlock fee, shown before payment (currently $2.99 CAD per job). A customer's first unlock is free. Applicable taxes are added where required. The fee is for access to the Service, not a deposit for the job.

What an unlock gives you. An unlock opens chat for 5 days. You chat with one hauler at a time, up to 3 haulers. You can move on from a hauler at any time for price, or after 10 minutes without a reply. When you move on, the chat goes to the next cheapest bid and the hauler you left can't bid on that job again. After 3 haulers, or when no bids are left, the job closes and you can post a new one. We don't promise that any hauler will bid, reply or agree to a price.

Payment. Kangarooo takes Interac e-Transfer only. Send the exact amount shown from the email you entered (add the payment code if we ask for it). Chat opens once we confirm the payment. We don't take cards.

Refunds. Unlock fees are not refundable, except:

• You were charged but chat didn't open, or you were charged twice: full refund, automatically.
• Every hauler withdrew within 24 hours of your unlock and no messages were exchanged: full refund when you email us.
• The hauler you booked didn't show up, and you reported it within 48 hours: full refund or a free repost.
• A hauler is found to be fake or a scammer: full refund.

Changing your mind after chatting is not a reason for a refund. Refunds are sent by Interac e-Transfer to the email the payment came from. Nothing in these Terms limits any refund right you have under consumer protection law.

The customer pays the hauler directly, usually by cash or Interac e-Transfer when the job is done. Kangarooo does not collect, hold or transfer that money and is not responsible for it.

Prices shown on bids are the hauler's estimate for the job as posted. Hourly bids show an estimated total based on the rate and hours. Other fees may apply, and haulers list theirs on the bid. The final amount is between you and the hauler.

For your safety: never pay a deposit to someone you haven't met, and keep the conversation in Kangarooo until the job is booked.

You may not post or haul:

• Hazardous materials: explosives, flammable liquids or gases, propane tanks that aren't empty, chemicals, asbestos and similar.
• Live animals or people.
• Vehicles that need towing.
• Firearms, ammunition or weapons.
• Illegal goods, stolen property or anything you don't have the right to move.
• Cash, securities or other items of extraordinary value as the main purpose of a job.

You may not:

• Share phone numbers, emails, social handles or payment details to avoid unlocking chat, or ask others to.
• Harass, threaten, discriminate against or mislead anyone.
• Post false, misleading or someone else's content or photos.
• Bid without intending to do the job, or post a job without intending to hire.
• Use another person's account or ID, or create accounts to get around a suspension or a free unlock.
• Scrape, copy, reverse engineer, overload or attack the Service, or use it to send spam.
• Break any law, including consumer protection, transport and privacy law.

You own the photos, messages and other content you add. You give us a non-exclusive, royalty-free licence to host, copy, resize, display and share it as needed to run and improve the Service, for example showing your job photos to haulers. This licence ends when the content is deleted, except for copies we must keep for disputes, safety or the law.

You confirm you have the right to share the content and that it doesn't break these Terms or anyone else's rights.

After a job, customers and haulers can rate each other. Ratings must be honest and about the job. Don't offer anything in exchange for a rating.

Report anything unsafe or against these Terms from the job, bid or chat. We may review messages linked to a report. We may remove content, hide jobs or bids, limit features, or suspend or close accounts that break these Terms or put others at risk, with or without notice. We may also refund unlock fees connected to a bad actor.

We don't settle disputes between customers and haulers about price, damage, loss or no-shows. We may share the job record, chat history and ratings with the people involved, or with police or insurers where the law allows.

Meeting people and moving heavy items carries risk of injury, damage and loss. Use your judgement. Check a hauler's badges and ratings, confirm what's included before the job starts, and consider your own insurance. Haulers are responsible for any damage or loss they cause. Kangarooo does not insure jobs or items.

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't guarantee that the Service will be uninterrupted or error-free, that any user is who they say they are beyond the checks we describe, or that any job will be done as agreed. Badges and ID checks reduce risk but don't eliminate it.

To the extent the law allows, Kangarooo and its owners, staff and providers are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. They are also not liable for any loss arising from a job or from dealings between users, including injury, property damage, theft, delay or non-payment.

Our total liability for any claim relating to the Service is limited to the greater of the unlock fees you paid us in the 12 months before the claim, or $100 CAD.

Some laws, including consumer protection laws in some provinces, don't allow these limits. Where that is the case, the limits apply only as far as the law permits, and nothing here excludes liability for our gross negligence, fraud or wilful misconduct.

You agree to cover Kangarooo for claims, losses and reasonable legal costs that arise from your breach of these Terms, your content, a job you post or perform, or your breach of any law or anyone's rights. This applies to the extent the law allows.

You can delete your account at any time from Settings. We may suspend or close your account if you break these Terms, if required by law, or to protect users or the Service. Sections that by their nature should survive will continue after your account ends, including fees owed, content licences for retained records, disclaimers, limitation of liability, indemnity and governing law.

We may update the Service and these Terms. If we make a material change to the Terms, we will tell you by email or in the app at least 14 days before it takes effect, unless the change is needed sooner for legal or safety reasons. If you keep using the Service after a change takes effect, you accept the new Terms. If you don't accept them, delete your account.

Kangarooo serves all of Canada. These Terms are governed by the laws of the province or territory where you live and the federal laws of Canada that apply there. Nothing in these Terms takes away any protection the consumer protection law of your province or territory gives you.

Before starting a claim, please email support@kangarooo.ca so we can try to resolve it informally within 30 days. If that fails, either of us may bring the claim in the courts of the province or territory where you live, including small claims court where the amount allows.

• These Terms and the Privacy Policy are the whole agreement between you and us about the Service.
• If any part is found unenforceable, the rest still applies.
• If we don't enforce a term right away, we haven't waived it.
• You can't transfer your account or these Terms. We may transfer them as part of a merger, sale or reorganisation.
• We aren't responsible for delays or failures caused by events beyond our reasonable control.
• We may send you notices by email or in the app.

Questions, complaints or legal notices: support@kangarooo.ca.