Help

How much does Kangarooo cost?

Posting a job and seeing bids is free. To chat with a hauler who bid, you pay $2.99 once per job. Your first job is free. Haulers bid for free.

What does unlocking get me?

5 days to chat with up to 3 haulers, one at a time. Pick the bid you like. You see their phone number and they see your full address. Book them from the chat.

What if the first hauler doesn't work out?

Tap Try another hauler and say why: the price, or no reply. You can move on for price any time, and for no reply after 10 minutes without an answer. The chat moves to the next cheapest bid, and the hauler you left can't bid on that post again. After 3 haulers the post closes and you can create a new one.

Flat price or per hour?

Haulers choose. Hourly bids show the rate and an estimated total, so you can compare them with flat prices. Every price is an estimate and other fees may apply. Haulers list theirs on the bid.

How do I pay the hauler?

Directly, when the job is done, by cash or Interac e-Transfer. Kangarooo never handles the haul money. Never pay a deposit to someone you haven't met.

Can I pay the unlock fee by Interac?

Yes. Pick Interac e-Transfer, send the exact amount from the email your bank uses, and paste the payment code into the message. Chat opens automatically once it lands.

Why can't I type a description?

So nobody can post a phone number or handle to skip the app. Every question is a tap, and photos fill in the rest.

What if the hauler doesn't show up?

Report it within 48 hours from the job page. We refund the unlock fee or give you a free repost.

How are haulers checked?

Every hauler passes a government ID and selfie check before they can bid. Ratings and on-time records show on every bid.

Can I move between provinces?

Not yet. All stops need to be in the same province.

Questions? Email support@kangarooo.ca.